Collection of Information

Use of Information

Sharing of Information

Analytics

Transfer of Information to the United States and Other Countries

Your Choices

Your California Privacy Rights

Additional Disclosures for Individuals in Europe

Contact Us

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, make a referral, fill out a form, enter information, participate in any interactive features of the Service, complete a survey or questionnaire, request customer support, send a message, or otherwise communicate with us or communicate with your healthcare provider or other users through the Service. This information may include your name, contact information (including your email address, postal address, and phone number), healthcare information you choose to enter, download or access via the Service (including information about your medical conditions, associated symptoms, physical activities, vital signs, medications, treatment, diagnostic and other questionnaires, food and fluid intake, and medical appointments), and other information you choose to provide.

Protections Applicable to Your Information. DoctorPlan is not a healthcare provider or other Covered Entity, as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). However, DoctorPlan is subject to certain requirements under HIPAA as a Business Associate (as that term is defined by HIPAA), including reasonable administrative, physical, and technical controls intended to protect protected health information (“PHI,” as defined by HIPAA). Where required by HIPAA, DoctorPlan enters into a Business Associate Agreement with each healthcare provider who uses the Service to interact with its patients.

Automatically Collected Information

When you access or use our Service, we automatically collect information about you, including:

• Activity Information: We collect information about your activity on our Service, such as the articles or other information you access. We also collect information about your activity on our Service such as access times, pages viewed, links clicked, and the page you visited before navigating to our Service.
• Log Information: We collect information related to your access to and use of the Service, including the type of browser you use, app version, access times, pages viewed, your IP address, and the page you visited before navigating to our Service.
• Device Information: We collect information about the computer or mobile device you use to access our Service, including your hardware model, operating system and version, unique device identifiers, and mobile network information. Third-Party Apps and Devices: The Service may also ask you to authorize the collection of information through interaction with third-party devices or apps such as mobile phones, fitness trackers (e.g., Fitbit or Apple Watch) mobile health tracking apps (e.g., Apple Health), or medical devices (e.g., blood pressure cuffs or glucometers). This information may include estimates of a variety of metrics such as the number of steps you take, distance traveled, calories burned, vitals (including weight, heart rate, blood pressure, and pulse), sleep stages, and activity level.
• Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Service and your experience, see which areas and features of our Service are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Service and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the Your Choices section below.

Information We Collect from Other Sources We may obtain information from other sources and combine that with information we collect directly from you. For example, we may collect information about you from third parties, including other users, and from publicly available sources.

Information We Derive We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or infer that you are interested in particular treatment options based on your browsing behavior and past purchases.

We use the information we collect to provide, maintain, support, and improve our Service. We may also use the information we collect to:

• Provide, maintain, and improve our products and services;
• Process transactions and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;
• Personalize and improve your experience on the Service;
• Send you technical notices, updates, security alerts, and support and administrative messages and to provide customer service and respond to your comments and questions, and requests;
• Communicate with you about products, services, offers, and events offered by DoctorPlan and others, and provide news and information we think will be of interest to you (see Your Choices below for information about how to opt out of these communications at any time);
• Monitor and analyze trends, usage, and activities in connection with our Service;
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
• Detect, investigate, and protect against security incidents and other malicious, deceptive, fraudulent transactions and other illegal activities and protect the rights and property of DoctorPlan and others;
• Personalize and improve your experience on the Service and provide content, features, offers, messages, or advertising that match your profile, interests, or activities;
• Test, develop, train, and improve our Service;
• Debug to identify and repair errors in our Service;
• Comply with our legal and financial obligations; and
• Carry out any other purpose described to you at the time the information was collected.

The Service is intended as a tool to assist users in gathering, recording, organizing, understanding, managing, sharing, and communicating healthcare information, and in allowing healthcare providers to access, use and enter information about an individual user who has authorized such access, use or entry of information. If you consent and direct the Service to do so, the Service will share your healthcare information and data with an authorized healthcare or wellness professional user, and any such shared information and data that constitutes PHI (including electronic PHI) under HIPAA will be protected accordingly.

We may also share information about you as follows or as otherwise described in this Privacy Policy:

• With DoctorPlan’s vendors, service providers, consultants, partners, and professional advisors to the extent necessary to perform services for us, assist us in providing our Service to you, obtain advice, or otherwise protect and manage our business interests;

• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;

• If we believe your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary or to protect the rights, property, and safety of DoctorPlan or others;

• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;

• Between and among DoctorPlan and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and

• With your consent or at your direction, and consistent with applicable law, including if you permit us to share certain information through the Service with your family or friends, with your authorized healthcare provider, or with any other third parties.

If you choose to share information with other users through the Service, such as in a message, discussion board, chat room, public or private group, or other interactive features of the Service, you understand that such information will be available to such other users, in accordance with the settings of such feature, and that DoctorPlan is not responsible for the actions of any third parties with whom you choose to share such information.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you (including, to the extent applicable, information that has been de-identified in accordance with HIPAA).

We may allow others to provide analytics services on our behalf across the web and in mobile apps. We and/or these entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Service and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used, among other things, to analyze and track data, determine the popularity of certain content, provide support, deliver customized content on our Service and other websites, and better understand your online activity.

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

DoctorPlan is based in the United States and we process and store information in the United States. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

Account Information

You may update or correct your information at any time by logging into your account or emailing us at support@doctorplan.com. If you wish to obtain a copy of your personal information or de-activate your account, please email us at support@doctorplan.com. that we may retain certain information as required by law or for legitimate business purposes.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that removing or rejecting cookies may affect the availability and functionality of our Service.

Communications

You may opt out of receiving text messages or promotional emails from DoctorPlan by following the instructions in those emails or by changing the notification settings in your account. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations or related to your use of the Service.

Mobile Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, you may contact us at support@doctorplan.com. However, please note that because DoctorPlan does not share personal information with third parties for direct marketing purposes unless users affirmatively agree to such sharing, we are not required to provide such information upon receiving a request, but rather may respond by notifying you of your right to prevent the disclosure.

If you have any questions about this Privacy Policy, please contact us at support@doctorplan.com.